Mike MacDonagh
Support-focused developer who turns chaos into clean, documented systems. I troubleshoot, fix broken processes, and build lightweight tools that keep teams moving.
Base
Mullingar, Ireland
Experience
10+ years across support & web
Focus
Support Ops · Docs · Light Dev · AI
What I Do
I keep internal systems tidy and usable: triaging bugs, grooming backlogs, writing practical user guides, and shipping small tools (web/automation) that remove friction. I’m comfortable digging through SharePoint/Teams setups, documenting processes, and training AI assistants to handle routine queries— so people get answers faster.
Experience Highlights
Junior Power Apps Developer
Dec 2019 – PresentEirEvo (formerly Evros Technology Group)
- Internal application support for SharePoint, Teams & line-of-business tools.
- Built/maintained documentation (user guides, environment setup, SOPs).
- Backlog management via DevOps & Autotask; triage bugs & enhancements.
- Facilitated standups, knowledge-shares; trained/configured support AI agents.
Freelance Developer & Digital Consultant
2015 – PresentMechmadhog · Collabs: Avaz & Digital Assist
- Delivered client websites; handled hosting, domains, email & SSL.
- Theme/dev work in HTML/CSS/JS; WordPress migrations & maintenance.
- Process & tooling advice; light UX, SEO enhancements, analytics reporting.
- Docs & handovers so clients can self-serve confidently.
Core Competencies
Support & Operations
Backlog Grooming
Client Liaison
Documentation & SOPs
Test Scripts
SharePoint (Classic/Modern)
DevOps · Autotask
HTML · CSS · JS · Git
Bootstrap
Shell Scripting
CoPilot Studio
Flows · n8n (MCP)
Regex
VS Code · Docker
Remote Support
Selected Work
Portfolio & Knowledge Hub
Jekyll-based, fast, and fully documented. Built to be simple for non-devs to update.
See ProjectsSharePoint Site Revamps
Cleaned IA, standardized content types, and wrote user guides to reduce tickets.
Case Notes